1. Introduction
Energy S Food operates an automated conversational assistant on Facebook Messenger (via our official Facebook Page) and on Instagram Direct Messages (via our official Instagram Business account @try.bara.dz), to help users with product questions and snack orders. If you have interacted with our assistant on either platform and would like to request deletion of your personal data, you may do so at any time by following the instructions below.
2. What Data May Be Stored
Through your interactions with our assistant, on Facebook Messenger or on Instagram, the following data may be collected and stored:
- Your public profile name and, on Instagram, your username, as provided to us by Meta
- Your platform-scoped user ID — your Messenger user ID (PSID) or your Instagram-scoped user ID (IGSID)
- The platform used (Facebook Messenger or Instagram) and the language detected in your messages
- Messages exchanged with our assistant, including comments you leave on our own posts
- Order information (products, quantities, delivery details such as name, phone number and address)
We do not collect your email address, your password, your payment details, or any data from accounts other than your conversation with us. We never sell your data, and we do not use it for advertising.
3. How to Request Deletion
To request deletion of your data, send an email to contact@energysfood.com with the following:
- Use the subject line: Data Deletion Request
- Tell us which platform you used: Facebook Messenger or Instagram
- Include the Facebook name associated with your Messenger account, or your Instagram username (for example @yourname)
- Briefly describe your request (e.g., "Please delete all data associated with my conversations with your assistant")
4. Processing Time
We will process your data deletion request within 7 days of receiving your email. During this period, we will identify and remove all personal data associated with your Facebook or Instagram account from our systems, including your conversation history and any order records held for that conversation.
5. Confirmation
Once your data has been successfully deleted, you will receive a confirmation email at the address you used to submit your request.
6. Contact
If you have any questions about your data or this process, please contact us:
Energy S Food EURL
Lachbour sec 07 gp 04
El Achir, B.B.A, Algeria
Email: contact@energysfood.com