1. Introduction
Energy S Food uses a Messenger bot to help users with product questions and snack orders. If you have interacted with our bot and would like to request deletion of your personal data, you may do so at any time by following the instructions below.
2. What Data May Be Stored
Through your interactions with our Messenger bot, the following data may be collected and stored:
- Your Facebook name
- Your Messenger user ID
- Messages exchanged with the bot
- Order information (products, quantities, delivery details)
3. How to Request Deletion
To request deletion of your data, send an email to contact@energysfood.com with the following:
- Use the subject line: Data Deletion Request
- Include the Facebook name associated with your Messenger account
- Briefly describe your request (e.g., "Please delete all data associated with my Messenger interactions")
4. Processing Time
We will process your data deletion request within 7 days of receiving your email. During this period, we will identify and remove all personal data associated with your account from our systems.
5. Confirmation
Once your data has been successfully deleted, you will receive a confirmation email at the address you used to submit your request.
6. Contact
If you have any questions about your data or this process, please contact us:
Energy S Food EURL
Lachbour sec 07 gp 04
El Achir, B.B.A, Algeria
Email: contact@energysfood.com